Customer Support - Orders, Subscriptions, Returns
Welcome to Millican Pecan customer support. Since 1888, our family has been growing and shipping premium Texas pecans from San Saba, Texas, and we want your experience with us to be just as good as our pecans. Below you'll find quick answers on logging into your account, tracking an order, managing your subscription, and reviewing our store policies. If you can't find what you need, our customer service team is standing by.
1. How to Log In to Your Account
Logging in to your Millican Pecan account lets you view past orders, track current shipments, save your addresses, and manage any active subscriptions.
- Click Account (the person icon) in the top menu of MillicanPecan.com.
- Enter the email address you used at checkout.
- We'll email you a secure sign-in link. Click the link to log in.
- Once logged in, you'll land on your account dashboard with your order history and account details.
First time ordering, or don't remember which email you used? Use the same link above and enter the email you'd like on file — a new account will be created automatically the next time you check out.
Log In to Your Account2. Track Your Order
Once your order ships, you'll receive a shipping confirmation email with a tracking number and carrier link. You can also track any order directly from your account.
- Log in to your account.
- Select the order you'd like to track from your order history.
- Click Track Shipment to see the latest carrier status.
Don't have an account or can't find your shipping confirmation email? Our customer service team can look up your order using your name, order number, or the email or phone number used at checkout — just contact us or call 866-484-6358.
Track My Order3. Your Subscription
If you've subscribed to receive any of our pecans or gifts on a recurring basis, you can view your upcoming delivery date, update quantities, swap products, change your delivery frequency, update payment details, or cancel at any time from your subscription page.
- Log in to your account and open Your Subscription.
- Choose the subscription you'd like to manage.
- Make your changes — updates take effect on your next scheduled order.
Need help with a subscription order that's already been charged or shipped? Contact us and we'll be glad to help.
4. Contact Us
Phone: 866-484-6358
Email: sales@millicanpecan.com
Location: San Saba, Texas
For order status, product questions, wholesale, fundraising, or billing questions, our team typically responds the same business day.
Visit Our Contact Page5. Return, Privacy & Terms Policies
We stand behind every order with a 100% satisfaction guarantee. Review our policies below for full details on returns, how we handle your personal information, and the terms that govern your use of our site.