Return Policy
The Millican Family stands behind our products. If you are not absolutely ecstatic about your purchase from Millican Pecan, we'll gladly work with you to replace your purchased item or provide an appropriate refund. Your satisfaction is always important to us, so order with confidence.
If there is ever a problem with your order, please contact our customer service team at 866-484-6358 or by using the Contact Us form and including as much order information as possible so we can resolve your request as quickly as possible.
1. Our Satisfaction Guarantee
We want you to be completely satisfied with your purchase from Millican Pecan. If you are not happy with your order, please contact us and let us know what happened. We'll gladly work with you to determine the best solution, which may include replacing the purchased item or providing an appropriate refund.
Your satisfaction is always guaranteed. We stand behind the quality of our products and want every order to arrive and taste just as you expect.
Website Gift eCards: Millican Pecan Website Gift eCards are non-refundable in any denomination and cannot be exchanged for cash or refunded after purchase.
All other purchases: We reserve the right to limit order replacements and refunds. Refunds may also be subject to a 15% transaction cost as described below.
2. Contact Us
If there is a problem with your order, the fastest way to get assistance is to contact our customer service team directly.
Phone: 866-484-6358
Email: 
Location: San Saba, Texas
When emailing us, please include your name, order number, and as much information about the issue as possible. This helps our team locate your order and respond more quickly.
3. Customer Service Hours
Our customer service team is available during the following hours, Central Standard Time (CST):
Monday: 9:00 a.m. – 5:00 p.m.
Tuesday: 9:00 a.m. – 5:00 p.m.
Wednesday: 9:00 a.m. – 5:00 p.m.
Thursday: 9:00 a.m. – 5:00 p.m.
Friday: 9:00 a.m. – 4:00 p.m.
If you contact us outside of these hours, please leave us a message or send an email and we'll respond as soon as possible during our normal business hours.
4. Order Cancellations
If you have placed an order and would like to cancel it, please call us at 866-484-6358. A customer service representative will help you with your cancellation request.
Orders cannot be cancelled online or by email.
Please call us as soon as possible if you need to cancel an order. Because orders may be processed and shipped quickly, we cannot guarantee that a cancellation request can be completed before an order ships.
If the order has already shipped, you may be responsible for applicable shipping charges as well as a 15% restocking fee.
Refunds may be subject to a 15% transaction cost.
5. Delivery & Confirmed Addresses
We guarantee delivery only to the confirmed shipping address provided at the time of purchase.
Please carefully review your shipping information before completing your order. If you notice an error in your shipping address after placing an order, call us immediately at 866-484-6358.
While we'll do our best to assist with address corrections, we cannot guarantee that an address can be changed after an order has been processed or shipped.
Questions About Your Order?
We're here to help. If you have questions about a return, replacement, refund, cancellation, or any other issue with your order, please contact us directly.